matoto Privacy Policy

This page describes what we collect when you use matoto and how we keep that data protected. We at matoto take your privacy seriously. When you create an account, deposit funds, place bets on Liga 1 or Piala AFF matches, or access live-dealer tables, we collect information necessary to operate the platform securely and comply with applicable regulations.

Our matoto privacy policy explains what personal data we collect, how we use it, who we share it with, and your rights regarding your information. We collect data only for legitimate purposes — account verification, payment processing, fraud prevention, and legal compliance. We do not sell your data to third parties for marketing. We encrypt sensitive information and store it securely on protected servers.

If you have questions about how we handle your data on matoto, contact our support team via live chat, email, or in-app help. You can also request access to your personal information or ask us to delete your data subject to legal requirements.

What Data We Collect on matoto

We at matoto collect information you provide directly during account registration. This includes your email address, password, full name, date of birth, phone number, and residential address. We also collect payment information when you deposit funds via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, or e-wallet. We do not store full payment card details — payment processors handle that securely.

During identity verification, we collect government-issued ID information and address proof documents. We use this data to verify your identity, prevent fraud, and comply with financial regulations. We also collect information about your activity on matoto — which games you access, which football markets you view, your bet history, and your account balance. This helps us understand how you use the platform and improve our service.

1

Account informationRegistration

Email, password, name, date of birth, phone, address — collected during matoto signup.
2

Payment dataTransactions

Payment method details, transaction history, and deposit/withdrawal records on matoto.
3

Identity documentsKYC verification

Government ID and address proof uploaded for matoto account verification.
4

Activity logsUsage data

Bet history, game access, login times, and account activity recorded on matoto.

How We Use Your Data on matoto

We at matoto use your data to operate the platform, process your deposits and withdrawals, verify your identity, and settle your bets. We use your email to send account notifications, payment confirmations, and support responses. We use your activity data to detect fraud, prevent abuse, and improve matoto's features and performance. We analyze aggregate data to understand which football markets, live-dealer tables, or slot games are most popular, but we do not use individual data for marketing without your consent.

Our matoto servers may sit outside your jurisdiction. We transfer your data internationally to process payments, verify identity, and comply with regulations. We use encryption and secure protocols to protect data during transfer. We retain your data for as long as your account is active, plus a retention period required by law. If you close your account, we delete your data subject to legal and regulatory requirements.

Note: We at matoto do not sell your personal data to third parties for marketing purposes. We share data only with payment processors, identity verification providers, and legal authorities where required by law.

Third-Party Processors and Data Sharing on matoto

We at matoto work with third-party service providers to operate the platform. Payment processors handle your deposit and withdrawal transactions securely. Identity verification providers verify your government ID and address documents. These processors access only the data necessary to perform their function and are contractually bound to protect your privacy. We do not control how these third parties use your data beyond our agreement with them.

We may share your data with legal authorities if required by law, court order, or regulatory investigation. We may also share data with other matoto team members who need access to support your account or investigate fraud. We do not share your data with marketing partners, advertisers, or other third parties without your explicit consent. If matoto is acquired or merged with another company, your data may be transferred as part of that transaction, and we will notify you of any material changes to this policy.

Payment processors: Third parties that handle matoto deposits and withdrawals securely on our behalf.
Identity verification: Providers that verify your government ID and address for matoto KYC compliance.
Legal authorities: We share data with authorities if required by law or court order affecting matoto.

Your Rights and Data Access on matoto

You have the right to access your personal data on matoto. You can request a copy of all information we hold about you by contacting our support team. You have the right to correct inaccurate data — if your name, address, or other information is wrong, contact us and we will update it. You have the right to request deletion of your data subject to legal requirements. If you close your account, we will delete your data within the retention period required by law.

You have the right to object to certain uses of your data on matoto. If you do not want to receive account notifications or support emails, you can adjust your preferences in your account settings. You have the right to data portability — we can provide your data in a standard format if you request it. To exercise any of these rights, contact our matoto support team via live chat, email, or in-app help. We will respond to your request within standard business timelines.

Cookies and Tracking on matoto

We at matoto use cookies to remember your login information, store your preferences, and track your activity on the platform. Cookies are small files stored on your device that help us recognize you when you return to matoto. We use session cookies that expire when you close your browser, and persistent cookies that remain on your device. You can disable cookies in your browser settings, but this may affect your ability to use matoto.

We use analytics tools to understand how users interact with matoto — which pages they visit, how long they stay, and which features they use. This helps us improve the platform. We do not use this data to identify you personally. We do not use tracking pixels or other technologies to follow you across other websites. Our matoto analytics are limited to the platform itself.

Summary: Your Privacy on matoto

We at matoto collect personal data necessary to operate the platform, verify your identity, process payments, and comply with regulations. We use your data to provide matoto services, detect fraud, and improve the platform. We do not sell your data to third parties for marketing. We share data only with payment processors, identity verification providers, and legal authorities where required by law.

Your data is encrypted and stored securely on protected servers. You have the right to access, correct, and delete your data subject to legal requirements. You can request a copy of your information or object to certain uses by contacting our support team. Our matoto servers may sit outside your jurisdiction, and we transfer data internationally using secure protocols.

We use cookies to remember your login and track your activity on matoto. You can disable cookies in your browser, but this may affect platform functionality. If you have questions about our privacy practices, contact our matoto support team via live chat, email, or in-app help. For information about your rights and responsibilities as a matoto user, see our terms of use.

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